Five Secrets to Appearing Unflappable Under Pressure

You’ve undoubtedly heard the saying, “Never let ’em see you sweat.” Why? When you appear uncomfortable under fire, people generally assume it’s because you lack competence or honesty. If your reaction when someone puts you on the hot seat is to get defensive or combative, it’s not gonna win you […]

Active Listening is Powerful Skill

March is International Listening Awareness Month. So let me help build your awareness of the power of listening and how to effectively wield that power. First of all, you need to recognize what good listening is not. Obviously, it is not marginal listening—giving half an ear to the speaker while […]